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jybaji sets out these terms so you know exactly where you stand before you open an account or make any transaction. Access to our platform depends on your local law and eligible regions — read through these conditions carefully so your account experience stays clear and uninterrupted.
These terms govern every interaction you have with jybaji — from the moment you register through every session, wallet movement, and support request you make. They apply regardless of the device you use to access the platform, whether that is a mobile browser or a desktop connection. When you use bKash, Nagad, or Rocket to fund or withdraw from your account wallet, those transactions are subject to both these terms and the individual conditions of your chosen payment service. We do not override the rules of those payment rails — we work alongside them. Access to jybaji is subject to your local law and the eligible regions we serve. If your jurisdiction restricts or prohibits online account-based gaming, these terms do not create any entitlement to access. It is your responsibility to confirm that your use is lawful where you are located. We may update these terms when our services change or when regulatory requirements shift. When that happens, we will note the revision on this page. Continuing to use your account after a revision means you accept the updated conditions. If any part of these terms is unclear, our support routes are open for questions before you proceed.
Deposits and withdrawals processed through bKash are governed by both these terms and bKash's own service conditions. Check your account wallet page for the current limits and steps shown there.
Nagad transactions follow the same dual-policy structure. Your account history page records each Nagad movement so you can verify amounts and timestamps at any time.
Rocket transfers into and out of your account wallet are logged in your transaction record. Any dispute about a Rocket payment should be raised through our support route with your transaction reference.
Access depends on local law and the regions jybaji currently serves. We do not make representations about lawful access in jurisdictions we have not confirmed as eligible.
Not every aspect of your experience falls under a single policy document. Understanding what these terms do and do not cover helps you find the right route when a question comes up — whether that is your account settings, a payment record, site content, or a service provided by a third party.
These terms cover registration, login, session management, and account suspension or closure. Rules about how your account is opened, maintained, and ended are all within scope here.
Deposits and withdrawals through bKash, Nagad, and Rocket are within scope. The terms set out how we record, process, and handle disputes for transactions that move through your account wallet.
Game content supplied by studios available in our lobby — including titles from and — is within scope for fair-use rules. Content accuracy and availability may vary.
Payment processors, mobile wallet providers, and any external service you connect to your account operate under their own terms. We are not responsible for conditions set by those third parties.
These terms are not one-sided. You have concrete actions available to you at any point during your account relationship with jybaji. If you want to review the transaction history attached to your wallet — including every bKash, Nagad, or Rocket movement — that record is available in your signed-in account area under transaction history. You can check amounts, dates, and reference numbers there without contacting support. If any personal detail on your account is incorrect — your registered contact, your preferred payment method, or your account preferences — you can update those through the account settings page. For changes that require identity verification, the steps and documents needed are shown in the verification section of your account. If you believe a transaction has been recorded incorrectly, or if you have a question about how a specific term applies to your situation, you can raise it through our support routes. We aim to respond with a clear answer rather than a form reply.
Your full transaction history is accessible in the signed-in account area. Filter by date or payment method to locate a specific bKash, Nagad, or Rocket entry and confirm the recorded amount.
Update your registered contact information or payment preferences through account settings. Steps requiring identity verification are shown inline — follow the fields and instructions displayed there.
If a term is unclear or you believe it has been applied incorrectly to your account, contact us through the support route. Include your account reference and the specific term or transaction in question.
Requests to close, pause, or modify your account are handled through the account management section or via direct support contact. We will confirm the outcome in writing to your registered contact.
If you have a question about these terms, a transaction dispute, or a request related to your account rights, the routes below are the ones we actively monitor. Use the channel that suits your situation — for urgent account matters, live chat is the most direct path.
Open the chat widget from any page while signed in to reach our support team directly. Use this route for account access issues or transaction questions that need a quick response.
Send your query to our support address listed on the Contact page. Include your account reference number and a clear description of the term or transaction you are asking about.
The Help Centre on our site covers common policy questions with step-by-step answers. Check there first — many account and wallet questions are answered without needing to contact the team.
We take the handling of your information seriously. Here is how we approach the key areas that affect your trust in jybaji as a platform.
We collect only the information needed to operate your account and process transactions. Your payment details — including bKash and Nagad references — are used solely for the wallet operations you initiate and are not shared with unrelated third parties.
Your account is protected by login credentials you set and control. If you suspect unauthorised access, use the account security section to update your credentials immediately, then contact support with your account reference.
We use cookies to maintain your session across pages and to remember your account preferences. You can review and adjust cookie settings through your browser. Disabling session cookies may affect how your account functions during a visit.
When these terms are revised, the updated version is published on this page with a note of what changed. Your continued use of the account after a revision constitutes acceptance. Contact support if you want clarification before accepting a change.
These are the questions we hear most often about how our terms work in practice. If your question is not here, our support team can help.
Access depends on your local law and whether your region is currently eligible. These terms apply to all account holders in regions we serve. If you are unsure whether access is lawful in your location, check your local regulations before opening an account.
If your account is suspended, your wallet balance is held and not forfeited automatically. Contact support with your account reference to understand the steps for resolving the suspension and accessing your remaining balance through bKash, Nagad, or Rocket.
Yes. Your full transaction record is available in the signed-in account area under transaction history. If you need a formal record for a dispute, contact support and include your account reference — we will provide the relevant entries in writing.
Go to account settings while signed in and update the relevant field. Changes that require identity verification will show the required steps inline. If you cannot complete the update yourself, contact support with your account reference and the detail you need corrected.
Raise it through live chat or email support. Include your account reference, the specific term you are questioning, and the transaction or decision it relates to. We will review the case and respond with a clear explanation rather than a standard reply.
We publish the revised terms on this page and note what changed. If you are signed in regularly, check this page periodically. Continuing to use your account after a revision means you accept the updated conditions. Contact support before accepting if any change is unclear.